Shipping policy

Office Tailor’s Shipping Policy & Help Desk

Office Tailor is committed to shipping customer orders quickly and accurately.

Please review the information below to ensure timely shipment and delivery and contact Office Tailor Customer Care for assistance at support@officetailor.com or call (954) 799-5549.

• Order Processing & Shipping Timeframes
  • Orders are delivered within 10 business days after the order is placed.
    
    
  • Unexpected delays in transit and/or delivery may happen due to High Volume of Shipments being handled by the Carriers (FedEx, UPS, etc.), as well as COVID-19 related impacts on business operations, supply chains, and staffing.
    
    
  • Orders are processed automatically with our multiple Warehouses. Most Orders ship Monday-Friday, with one main warehouse shipping 7 days per week.
    
    
  • Tracking numbers are emailed within 1 business day after item has been processed for shipping.
    
    
  • Delays in delivery may happen due to inclement weather, carrier processing and/or transit delays or Acts of God, which are outside of Office Tailor’s control. Please contact Office Tailor Customer Care at support@officetailor.com or (954) 799-5549 with questions about your shipment.   FedEx can also be contacted afterwards at 1-800-463-3339 for help with package status.
    
    
  • For orders with strict delivery deadlines, please contact Office Tailor Customer Care for confirmation that the deadline can be met, or if Expedited Shipping needs to be purchased.
    
    
• Order Cancellations
  • Orders can only be cancelled if the item(s) have not been processed and packed by our Warehouse. A tracking number is provided within 1 business day after it is processed. After this point, the shipment cannot be stopped, and the order cannot be cancelled or refunded.
    
    
  • Please contact Office Tailor immediately with your Cancellation Request – include your order number and/or email address on the order. Email us: support@officetailor.com or call during business hours (Mon-Fri 9am-5pm Eastern) at (954) 799-5549.
    
    
  • If the order cannot be cancelled, Office Tailor Customer Care will send notification that the item(s) will be shipped to the address on the order. If the item is not wanted, please Request a Return as per Office Tailor Return Policy - Return Fees will apply. If the item is delivered damaged it cannot be returned. In this situation, please email Office Tailor Customer Care with pictures of the box and pictures of the damaged item for quick assistance.

• Shipping Address Issues
  • Verify that the Shipping Address is correct and complete before submitting payment for the item(s), including Business Name, Apartment, Unit or Suite number, Gate Codes or any other necessary Address details in the correct fields provided.
    
    
  • Orders will be shipped to the Ship To address provided by the customer. Office Tailor.com is not responsible for delivery issues of items with incorrect or incomplete addresses.
    
    
  • If Address is incomplete or incorrect, contact Office Tailor Customer Care immediately at support@officetailor.com – including order number and correct Shipping Address.
    
    
    • If order has not shipped, we will update the address in our system or cancel the order. Office Tailor Customer Care will work with the Logistics Department to update the address.
      
      
    • However, sometimes an order cancellation may be required to resolve the issue. A new order with the correct address will need to be placed by the customer.
      
      
    • If an order has shipped, we will inform our customer and contact FedEx to correct the address or stop delivery. This is not a guarantee that the address will be corrected, or package intercepted, in time before the delivery. FedEx takes 24-48 hours to update Address Changes and stop a package delivery.
      
      
    • During nights and weekends – please call FedEx directly at 1-800-463-3339 to do an “Address Change” as a recipient. After speaking with a FedEx Agent, please email support@officetailor.com with the correct address and notification of the call to FedEx.
      
      
  • If an item/order is delivered to an incorrect address provided on the order, please make arrangements to pick up the package at the delivery address or email Office Tailor Customer Care to attempt package recovery.
    
    
    • If the item is returned to us, the order will be refunded as per our Return Policy and Return Fees will apply.
      
      
    • If the item is not found, Office Tailor will not be responsible for the item(s) and the order will not be refunded.
      
      
  • Always monitor your packages by tracking them on com or by clicking the tracking number in your Shipping Notification emails.
    
    
    • Tracking numbers for items on an order will be sent to the email address on file. Please check your Junk or Spam folders for emails from support@officetailor.com. Shipping notification updates will be emailed for items shipping in 1 box.
      
      
    • For items shipping in 2+ boxes, please sign up for shipment notifications directly with FedEx via Email and/or Text Message using all the tracking numbers provided.
      
      
    • Sign up for FedEx Delivery Manager for free to manage your shipments, deliveries and provide FedEx Drivers with additional delivery instructions.
      
      
  • If a Shipping or Delivery issue is caused by a system error or mistake in Office Tailor’s order procedure - Office Tailor will be responsible to correct the issue with FedEx and work with FedEx to locate the item for re-delivery to the correct address. If the package declared lost by FedEx and the customer doesn’t receive it within 10 days after delivery, Office Tailor will replace the item at no cost.
    
    
    
• Delivery Issues
  • Office Tailor offers furniture that ships in multiple boxes. Shipments with more than one (1) box may be delivered at different times, or on different days. Please email Office Tailor Customer Care to request all tracking numbers for the order.
    
    
  • If there are issues with the transit or delivery of order shipments, please email Office Tailor Customer Care immediately at support@officetailor.com – including your order number and the missing item(s).
    
    
    • During nights and weekends – call FedEx directly at 1-800-463-3339 to get immediate assistance. After speaking with a FedEx Agent, please email support@officetailor.com with information about the situation and provide any reference or case numbers provided by FedEx.
      
      
  • If the item is still in transit past the scheduled delivery date, please note that FedEx is experiencing High Volume of shipments in many FedEx Stations across the country, which affects the processing, transit time and delivery of packages by 2-7 days. Please contact Office Tailor Customer care to report this issue, including your order number and missing item(s), so the incident may be investigated and resolved with FedEx.
    
    
  • For packages that FedEx delivered but have not been received, please contact Office Tailor Customer Care within 3 days of delivery to report the incident, including the answers to the FedEx Questionnaire An investigation will be opened with the FedEx Station to locate the package. If the package has not been located, Office Tailor will initiate Lost Package Procedures and contact the affected customer.
    
    
• Delivery Issues

Please see our Return Policy for information on how to submit a return request and how returns are processed. Returns Requested and shipped within 2 weeks of order deliveries are free. If item is received damaged, please email Office Tailor Customer Care with pictures of the box and pictures of the damaged item to open a case and provide resolution to it.