Refund policy

Refund Policy - see Shipping Policy and Return Policy.

We DO NOT issue check refunds. We only refund orders to the payment method used on the order. If OfficeTailor is notified by the customer that an order's payment method is no longer available, i.e. a closed Credit Card, we will issue the refund of the order to a OfficeTailor Gift Card to the email address provided on the order. OfficeTailor is not responsible for refunds issued to a closed card. Please contact bank to recover funds and let OfficeTailor Customer Care know if the bank is requesting information to assist

RETURN POLICY

• Request a Free Return within 2 weeks of the delivery date.
  
  Request a Free Return within 14 calendar days from the date the item was delivered. After the 14-day Return Period, the purchased item(s) will be covered under Office Tailor 15-day and Manufacturer’s Warranty: which offers FREE Original Parts or Item Replacement for items delivered with damages to ensure item is in new and undamaged condition.
• The FedEx Return Shipping labels are provided within 1 business day after we receive the return request. Email us at customercare@officetailor.com with your return request – Include Order Number, Item Name and Reason for Return.
• If your item was delivered damaged, email us to request a Warranty Claim for replacement parts. See below for more information.
• Item must be shipped within 15 days after the Return Shipping labels are emailed. Any returns shipped after the 15 days will incur a Restocking fee of 20%.
• If you don’t receive an email with your Return Labels by the end of the next business day after you requested them, please email us at customercare@officetailor.com or call us during business hours at XXX-XXX-XXXX for assistance.
• Replacement Parts are provided for items delivered damaged.
  Products are to be returned within the Return Window undamaged, unassembled, in their original boxes and with the original internal packaging and all printed materials, instructions and hardware.
• Contact us if your item(s) are delivered damaged:
  
  If an item is delivered to you damaged, contact us immediately within 30 days of the delivery, so we can submit a Manufacturer’s Warranty Claim for Free original replacement parts to be shipped to you. If the damage is considerable – 50% or more of the item parts are damaged – the complete item may be replaced instead – at no cost. No return required.
  
  Provide the following information:
  Order number,
  Pictures of Shipping box from both sides,
  Pictures of Damaged or Defective parts,
  Confirm Part Numbers that need replacing (Assembly manual).
• For returned items received with unreported damages or defects, or with damages caused by non-shipping damage: item clearly used, assembly damage, or poor packing of return, a Restocking Fee may be deducted from the refund: 15%-50% of the purchase price of the item depending on the situation.
• Assembly Damage is not covered by Office Tailor Return Policy or Manufacturer’s Warranty - Replacement parts can be purchased.

If parts are damaged due to incorrect assembly, misuse, or neglectful careless handling or improper moving/handling of the furniture items or parts, the Manufacturer’s Warranty does not cover replacement parts or items. Replacement parts can be purchased from the Manufacturer directly or through us. Shipping costs may apply. Please contact Office Tailor Customer Care at customercare@officetailor.com  or contact the Manufacturer directly at contact information on Assembly Manual or product documentation.

If you have concerns about the item purchased or its parts, if you have questions or issues with the assembly of the product, or if you need assistance, please contact the Manufacturer directly (see Assembly manual) or contact Office Tailor Customer Care at customercare@officetailor.com or call XXX-XXX-XXXX during business hours.

You can get Assembly Service in just a few clicks!

Office Tailor has partnered with TaskRabbit to connect our customers with a Furniture Assembly Tasker in your area. Click here to search your area for Taskers by price, reviews, and skills; schedule the assembly at your convenience and chat, pay and tip – all this in just one platform!

Request Warranty Claim here.

Order Replacement Parts here.

• Restocking Fee of 20% will only be charged to returns shipped after 15 days of the Return Labels being sent to email on file.
  
  Free Returns can be requested within 2 weeks (14 days) of delivery, and the package(s) must be shipped back within 15 days of the return labels being emailed.
• If the items are shipped after 15 days from receiving the return labels, a Restocking Fee of 20% will be deducted from the refund.
• If you don’t receive an email with your Return Labels by the end of the next business day after your return request, please email us at customercare@officetailor.com or call us at XXX-XXX-XXXX for assistance.
  
  
• AfterPay Return Refunds
  When an order or item paid for with AfterPay is refunded in full, any future installments are cancelled and the amount paid for is refunded.
  
  For orders with small partial credits, AfterPay will reduce the amount owed, starting with the last installment.
  
  For refunds of orders that incurred the Restocking Fee due to a late return or large partial credits, AfterPay applies the amount refunded to the balance owed, starting with the last installment, and moving backwards up to the first installment paid. The difference between the refund amount and the total order amount will be deducted from the amount already paid.
  
  Click here to read AfterPay Refund/Returns Help Article. Click here to contact AfterPay with questions about your order and/or account.
• Refunds can only be sent to the Payment Method used on the Order.
  When the return of an item is processed by our Warehouses, the refund is processed back to the Payment Method on File: Credit/Debit Card (Shop Pay), PayPal, GooglePay or AfterPay.
• If an order’s Payment Method is not available or cannot receive the funds, an Office Tailor.com Gift Card can be issued to the email address on the order by request.
• If the refund has been issued to a closed Debit/Credit Card, please contact your bank for information on how to recover the funds. Email us at customercare@officetailor.com with your Order Number for further assistance.
• Office Tailor may refund orders or partial credits to a Gift Card on a case-by-case basis, including exceptions made for orders with issues that are over the 30-day Return Period.